For your security in Home banking, the data that travels between your computer and the Bank's undergoes a 128-bit key encryption process and SSL technology. Encryption technology enables the transmission of information over the Internet by encrypting the transmitted data. Thus:

  • Under any circumstances, avoid disclosing and sharing your password and username.
  • Do not use personal information such as: name, nickname, names of relatives or pets, nor telephone numbers or addresses, for your username or password.
  • Never write down your passwords or share your personal information.

It’s a fact that new technologies allow to carry out a large number of procedures and searches from the computer, tablet or cell phone, for example, managing your bank account through your home banking. Along with this, reports of computer crimes linked to the theft of data and money have grown.

Through new techniques, many of them unknown, hackers are able to enter someone else's bank accounts. That is why we want to provide you with some tools to manage your bank account with the necessary security to avoid this type of computer crime.

  1. Be careful who offers you gifts and prizes. If you receive an email with the bank's logo to participate in a contest and it asks for information such as your ID number or a password, immediately contact the bank and verify the information.
  2. Always use an antivirus. Banking operations are always better to perform from a device that has antivirus and that it is updated.
  3. Browse safe sites. Always remember that you have to enter legit websites and check that the URL of the site you visit has a padlock as a sign. Thanks to this, you will be safe and prevent hackers from extracting your personal data, making use of it to enter your bank account or home banking.
  4. Listen to your device alerts. With the increase in computer crimes, there have been developments in greater precautions when it comes to browsing the Internet. So much so that every time you enter a malicious website or download suspicious software, you will receive an alert advising you not to download it.
  5. Don't use the same security password for everything. There are more and more passwords to enter when browsing. For the bank account, email and social networks, among others. It is a serious mistake to use the same security password for all our accounts.
  6. Perform a periodic review of the status of your accounts. It is important that you take the time to review the status of your bank account online and verify if the transactions you made are correct.