In recent years, online banking growth has been exponential, but there are still users who continue to prefer physical channels, since they have fear of digital tools. Due to the coronavirus quarantine, many people are choosing homebanking for the first time as a digital channel to access their banks.
Because of the pandemic, bank customers are using home banking , but some of them are being scammed by cybercriminals who, through emails or phone calls, seek to recreate a regular interaction with the bank, steal data and commit fraud. That is to say, they work permanently to deceive people and try to do social engineering: from theft of information to a screen that simulates that it is operating in a homebanking.
On the other hand, to minimize this risk and use these means safely, it is important that new methods are applied so that you are protected. You must connect to secure networks, from your home or office wifi and not use public ones to connect to homebanking.
It is highly recommended not to share your computer and to update the antivirus and the operating system. Also, avoid installing unofficial applications and refrain from selecting the option "Remember your password". Please be aware of Phishing, which is a technique to deceive and incite to enter a false page "looked" as if it belonged to the bank and shared personal or financial information. Keep in mind that the bank will never ask for any numbers of your coordinate card and when entering the entity's page, you must type only in the browser and refuse to enter through links or emails or WhatsApp. Also, always double check the domain name you are entering as they usually use very similar names. Another checkpoint is to verify that it is a secure site that has the padlock and is presented as https.
Online access to banking entities is not only a convenience or a way to save time carrying out your operations from wherever you are, but it has also become a necessity. Banks must guarantee total security in their infrastructure so that transactions can be carried out without problems, but their users have to take responsibility for their equipment, their connections and their own actions to avoid falling victim to cybercriminals.